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sean

My box account is a business plus which should allow me to upload 15gb files or less.  When I look at my account settings, it says my file size limit is 5gb.  I am needing to upload some files larger than 5gb and I'm unable to.  How do I get that fixed?

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  • France

    Hi Sean, 

    Welcome to the Box Community!
     
    This might require some account specific information, so I've submitted a case to Box Product Support on your behalf for this request.
     
    You should be receiving an email confirmation shortly. Kindly check your email for details and updates.
     
    Thanks for reaching out and let us know how else we can help!
     
    Best,
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