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Trouble Opening the Word Application

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Alicia B. Bolander

When I click Word at the top of my screen to open a document, I choose the Word Application as we do not have individual licenses. Word opens up under some other name and I do not have access to use Word. This is causing me to Download the document and do my edits that way (doing so then logs in as ME). I can't save my tracked changes and then have to reupload to Box. It's all a huge pain that came out of nowhere. 

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  • France
    • Edited

    Hi Alicia, 

    Welcome to the Box Community!
     
    This would be something our Product Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience and please come back and let us know how it went with support!
     
    Best regards,
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