File links - Downloaded or Previewed

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  • France

    Hi Salena, 

    Welcome to the Box Community!

    Files will be directly downloaded if you use a 'Direct link' instead of a regular "shared link" so you'd want to make sure you are creating Shared links to link in those hyperlinks and not direct links.

    A Direct link is a web address (URL) that links directly to a file without using Box Preview. This is different from a regular shared link, which brings users to the Box Preview screen for the shared file.

    To learn more on how to create or generate a proper Shared link of a file/ folder, please take a look at this article: https://support.box.com/hc/en-us/articles/360043697554-Configuring-Individual-Shared-Link-Settings 

    Thanks for reaching out and please let me know if you have any questions!

    Regards,

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