Upgrade Payment Won't Process

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Ester Bovard

• April 19, 2022 19:59

I have tried several times, double checked the details, and tried two different credit cards, but my payment won't process. I keep getting an error message. 

1

• 

  AJ

  • April 19, 2022 20:28

  Hi Ester,

  Welcome to the Box Community! 

  This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.

  You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box and Credit Card information".

  https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

  https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

  Best,

   

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  David Crawford

  • January 24, 2023 23:03

  Wrong phone number is incorrect.
  I’ve tried twice to login to upgrade my payment with no success. Have someone call me at 604-418-7653 Canada 🇨🇦

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