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  • France

    Hi Ivan, 

    Welcome to the Box Community!
     
    This would be something Product Support team would like to investigate and may require specific account information, and I see that you already have an open ticket for this issue. Our team will be reaching out to you soon to help look into this so kindly check your email for details and updates.
     
    Thanks for your patience and please comeback and let us know how it went!
     
    Regards,
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