Duplicate Files With Email Stamp - all happened on same day

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Seth Snyder

• April 20, 2022 22:36

For file folders that have been shared with me by my boss, they are showing duplicates of every single document with my email appended to the file name. It's all showing as having happened on the same date, and this is not the date in which the parent folder was shared with me originally. One examples of 100s...if not 1000s. This dates back to stuff in 2015 that hasn't been touched since then. 

Additionally this is now causing our account to show as out of storage. 

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• Official comment

  

  Aira

  • April 21, 2022 01:13

  Hi there, 

  Welcome to the Box Community! 

  There are generally three situations where these email-appended duplications can occur:

  • During an installation of Sync, if you drag content into your Box Sync Folder
  • Local creation of a folder that already exists on Box.com
  • Simultaneous content creation or edit by two collaborators

  Please let me know if there's anything else that I can help. 

  Thanks!

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  Seth Snyder

  • April 21, 2022 17:01

  So is there any way to fix this or will I have to delete these duplicates one by one? 

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  Seth Snyder

  • April 25, 2022 13:05

  Hi, Aira. Is there anything we can do about this? 

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  Winston, William

  • August 02, 2022 14:29

  I would also be interested in knowing how (or even if) this situation should be resolved.  I have duplicate folders but they do not have the same number of files listed.  Is this a problem?

  

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  Kristen Smith

  • August 16, 2022 13:27

  This happens to me as well. Has anyone opened a ticket about this?

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