Folder Size (in number of files - incorrect)
Hello. We are finding that all of our folders are not representing the correct number of files enclosed as represented in the folder size. This speeds up our reconciliation process, if this count was correct or could be updated automatically. Counting manually is not productive.
For example, case file #6 - shows there are 40 files in the folder, manual count indicates 46. Case file #9 - shows there are 8 files in the folder, manual count indicates 24.
Thank you.
John
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Hi John,
Welcome to the Box Community, I'm happy to help!
The issue you encounter seems related to what is described in this article:
I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct data and storage size.
Feel free to write back in if you have any questions for me!
Best regards,
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