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Thumbnail on MacOS Monterey

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Edson Oliveira

After I update the MacOS Monterey to version 12.3.1, the thumbnails inside the Box Folder disappeared, I can see only the file icons. How can I get the thumbnails again?

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3 comments

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    For me to check, may I please have a screenshot of what it looks like on your end? In the meantime, have you tried to log out/in of Box Drive? If not, please see step below: 

    To log out on a Mac:

    1. Navigate to the search menu by going to the menu bar and clicking the Box icon.
        • Alternatively, you can use the keyboard shortcut Ctrl + Option + Cmd + space.
    2. Click the gear icon, and from the list that displays click Log Out.  

    Box Drive prompts you with an alert about the following types of files:

    • Open Files - You can save and close these files to prevent the loss of any work.
    • Items Uploading - You can wait for these to upload to Box. Box Drive cancels any uploads that do not complete before you log out.
    • Problem Items - These are local files or folders that cannot be synced back to Box. Logging out deletes these items. To view these items, navigate to the Search Menu, click the gear icon, and from the list that displays click Error Updating an Item....

    Thanks!

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  • Edson Oliveira

    Hi Aira, how are you?

    You can see below a folder inside Box vs a Mac Folder. After the version 12.3.1, it can't show a preview content of the file. In the old version it was possible to have the same experience of Mac Folder.

    Box Folder

    Mac folder

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  • CR UK

    I think this thumbnail issue had been raised few years ago and still no fix? I have to use Adobe bridge to see thubnails and it's not really a good solution for such a basic function.

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