Refund

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April 23, 2022 20:10

Hi There

I have raised a ticket over the fact that I am 4 days into my 14 day trial and I have recieved an invoice telling me £518.40 has been successfully taken from me to upgrade to the annual subscription which I did not authorise.

I need that money back asap and there is no one avaliable to assist with this on chat or anything and the email recieved is that you are experiencing "We are currently experiencing longer than usual wait times." Please issue my refund please.

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2 comments

Official comment
Aira

April 25, 2022 01:04
Hi there,

Welcome to the Box Community!

For cancellation and refund request, please check this article: https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account

Thanks!
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Mc Film Productions

April 25, 2022 10:12
Sorry that is not helpful at all. I have also tried calling the accounts dept and the line says they are not open.
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