please recount the storage

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chen

• April 24, 2022 03:02

The upload files that I have  stored is 12.4G, but the storage number shows 27.2G，please help me recount all of the files and how much storage is being used really!

Thanks！

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• Official comment

  

  Aira

  • April 25, 2022 02:12

  Hi there, 

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You may check this article to know more about why this issue happened: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Let me know if you have any further questions.

  Thanks!

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