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Uploads from an iMac not working properly. Same Box account on a macbook are working fine

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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    If you are having issue uploading files into Box, we have some troubleshooting tips that may help you can find in this article: Troubleshooting Uploads to Box 

    • Please ensure your web browser is the latest version of Internet ExplorerSafariFirefox or Chrome.
    • Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
    • Verify that you are using one of our recommended operating systems.
    • Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.
    • Proxy servers may sometimes cause failed uploads. If you see the error message: An error occurred with the upload. Please refresh the page and try again. Please contact your IT department or Help Desk and ask them to check your proxy configuration.

    Please review the above article for more of these tips that may help resolve the issue with your upload.

    Thanks for reaching out and please let us know how else we can help!

    Regards,

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