Uploads from an iMac not working properly. Same Box account on a macbook are working fine
I am having issues uploading or downloading any files from box from my macbook. It has been updated to 12.3.1 while my macbook has not and everything works fine there. Here is a diagnostics check I ran, all of the uploads tests failed
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User ID: see user
Current User Time: 1651156039
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 105, 102, 118ms.
Minimum ping: 102ms. Maximum ping: 118ms. Average ping: 108ms.
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Checking ping to https://ent.box.com
Pings: 172, 99, 98ms.
Minimum ping: 98ms. Maximum ping: 172ms. Average ping: 123ms.
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Checking ping to https://account.box.com
Pings: 138, 104, 97ms.
Minimum ping: 97ms. Maximum ping: 138ms. Average ping: 113ms.
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Checking ping to https://app.boxenterprise.net
Pings: 438, 102, 105ms.
Minimum ping: 102ms. Maximum ping: 438ms. Average ping: 215ms.
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Checking ping to https://app.boxcn.net
Pings: 338, 102, 94ms.
Minimum ping: 94ms. Maximum ping: 338ms. Average ping: 178ms.
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PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 266ms (311 kbps).
The 33KB file loaded in 201ms (1344 kbps).
The 71KB file loaded in 227ms (2562 kbps).
The 252KB file loaded in 356ms (5804 kbps).
The 1137KB file loaded in 1023ms (9102 kbps).
The 4445KB file loaded in 1422ms (25610 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 201ms
Peak Download (accounting for latency): 29825 kbps
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Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 92ms (899 kbps).
The 33KB file loaded in 219ms (1233 kbps).
The 71KB file loaded in 145ms (4011 kbps).
The 252KB file loaded in 178ms (11608 kbps).
The 1137KB file loaded in 393ms (23693 kbps).
The 4445KB file loaded in 720ms (50579 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 92ms
Peak Download (accounting for latency): 57988 kbps
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Checking download throughput to https://ec2euc1.boxcloud.com
The 10KB file loaded in 165ms (502 kbps).
The 33KB file loaded in 182ms (1484 kbps).
The 71KB file loaded in 204ms (2851 kbps).
The 252KB file loaded in 368ms (5615 kbps).
The 1137KB file loaded in 1205ms (7727 kbps).
The 4445KB file loaded in 673ms (54111 kbps).
6 out of 6 requests to "https://ec2euc1.boxcloud.com" succeeded.
Latency: 165ms
Peak Download (accounting for latency): 71686 kbps
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Checking download throughput to https://ec2euw2.boxcloud.com
The 10KB file loaded in 1308ms (63 kbps).
The 33KB file loaded in 1109ms (244 kbps).
The 71KB file loaded in 1232ms (472 kbps).
The 252KB file loaded in 1490ms (1387 kbps).
The 1137KB file loaded in 1929ms (4827 kbps).
The 4445KB file loaded in 2919ms (12476 kbps).
6 out of 6 requests to "https://ec2euw2.boxcloud.com" succeeded.
Latency: 1109ms
Peak Download (accounting for latency): 20119 kbps
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Checking download throughput to https://ec2apne1.boxcloud.com
The 10KB file loaded in 267ms (310 kbps).
The 33KB file loaded in 171ms (1579 kbps).
The 71KB file loaded in 166ms (3504 kbps).
The 252KB file loaded in 338ms (6113 kbps).
The 1137KB file loaded in 326ms (28563 kbps).
The 4445KB file loaded in 1101ms (33076 kbps).
6 out of 6 requests to "https://ec2apne1.boxcloud.com" succeeded.
Latency: 166ms
Peak Download (accounting for latency): 38948 kbps
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Checking download throughput to https://ec2apse2.boxcloud.com
The 10KB file loaded in 1649ms (50 kbps).
The 33KB file loaded in 1300ms (208 kbps).
The 71KB file loaded in 1430ms (407 kbps).
The 252KB file loaded in 1679ms (1231 kbps).
The 1137KB file loaded in 1906ms (4885 kbps).
The 4445KB file loaded in 2566ms (14192 kbps).
6 out of 6 requests to "https://ec2apse2.boxcloud.com" succeeded.
Latency: 1300ms
Peak Download (accounting for latency): 28765 kbps
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PART 3 of 3: Testing upload to different Box hostnames...
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Checking upload speed to https://upload.app.box.com
Initial connection timed out for https://upload.app.box.com on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.box.com due to upload failure.
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Checking upload speed to https://upload.ent.box.com
Initial connection timed out for https://upload.ent.box.com on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://upload.ent.box.com due to upload failure.
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Checking upload speed to https://upload.app.boxenterprise.net
Initial connection timed out for https://upload.app.boxenterprise.net on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.boxenterprise.net due to upload failure.
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Checking upload speed to https://upload.app.boxcn.net
Initial connection timed out for https://upload.app.boxcn.net on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.boxcn.net due to upload failure.
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Checking upload speed to https://fupload-g-sjc.app.box.com
Initial connection timed out for https://fupload-g-sjc.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-sjc.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-lax.app.box.com
Initial connection timed out for https://fupload-g-lax.app.box.com on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-lax.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-jfk.app.box.com
Initial connection timed out for https://fupload-g-jfk.app.box.com on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-jfk.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-iad.app.box.com
Initial connection timed out for https://fupload-g-iad.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-iad.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-ord.app.box.com
Initial connection timed out for https://fupload-g-ord.app.box.com on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-ord.app.box.com due to upload failure.
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Checking upload speed to https://fupload-tn.app.box.com
Initial connection timed out for https://fupload-tn.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-tn.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euc1.app.box.com
Initial connection timed out for https://fupload-ec2euc1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euc1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euw2.app.box.com
Initial connection timed out for https://fupload-ec2euw2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euw2.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apne1.app.box.com
Initial connection timed out for https://fupload-ec2apne1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apne1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apse2.app.box.com
Initial connection timed out for https://fupload-ec2apse2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apse2.app.box.com due to upload failure.
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Final User Time: 1651156215
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Hi there,
Welcome to the Box Community, I'm happy to help!
If you are having issue uploading files into Box, we have some troubleshooting tips that may help you can find in this article: Troubleshooting Uploads to Box
- Please ensure your web browser is the latest version of Internet Explorer, Safari, Firefox or Chrome.
- Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
- Verify that you are using one of our recommended operating systems.
- Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.
- Proxy servers may sometimes cause failed uploads. If you see the error message: An error occurred with the upload. Please refresh the page and try again. Please contact your IT department or Help Desk and ask them to check your proxy configuration.
Please review the above article for more of these tips that may help resolve the issue with your upload.
Thanks for reaching out and please let us know how else we can help!
Regards,
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