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storage quota reset

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Ranses Sandrea

I have cleaned up my files and now have just empty folders. I have also cleared the bin. I would like support to reset my storage quota to 0 as it is still showing I have close to 33.120GB showing. Who can assist with this request?

 

Thanks in advance

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  • Box User
    • Edited

    +1
    I'm having the same issue, my box was completely cleared and trash is emptied, but the storage is still showing 4GB used.

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  • France
    • Edited

    Hey, Guys!

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article: 

    To help resolve this, I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct file count and storage size in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • Box User

    pls do the same for baruchgiladi@gmail.com

    Thanks

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