Box Status

Data capacity

Follow
New post
Box User
Hello, this is Minaho from Japan. I use this app for downloading photo data only for free, which means I can only use 10GB. It says I've already used 10GB but I think my file is just 7.5GB. What happened to my file? I appreciate if you could figure it out. Thank you in advance.
0

Comments

1 comment

Date Votes
  • France

    Hi Minaho, 

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect

    To help resolve this, I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct file count and storage size in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

    0
    Comment actions Permalink

Post is closed for comments.