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2 comments

Date Votes
  • France
    • Edited

    Hi Dickon, 

    Welcome to the Box Community! 
     
    We apologize to have missed your post. It seems you submitted ticket for this issue with our support department, and somehow you've managed to sort this issue out on your own.
     
    If there's any thing else we may assist you, please let us know and we will do our best to help!
     
    Regards,
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  • Scott Jostes

    France,

    I have a project team member that has reset his password successfully - but when logging in with new password - after entering User ID & Password the Box login screen comes back with the User ID field filled with the following message "Invalid Captcha response. Please try again."  and the password field blank.  yet no where in the login process did a Captcha form appear.  Any idea what is causing this error.  He gets the same result using Chrome, Edge and IE.

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