Box Sync quit unexpectedly Reason: ResourceNotFoundError:
Hi,
I installed today on my new Windows11 the Box Sync version 4.0.8057.0. After login Box terminates with the error
Box Sync quit unexpectedly Reason: ResourceNotFoundError: Root directory does not exist: \\?\C:\$temp
I have the LOG file ready to upload. No restart of BOX Sync or a reboot of Windows helps. Every time after BOX startup this error message appears and the system crashes.
My system variables for temp and tmp are here on C:\$temp.
However, where the "\\?\C:\$temp" information comes from, I can not understand.
Can anyone help?
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Hi Michael,
Welcome to the Box Community, I'm happy to help!
Can you please try this Microsoft fix tool to reinstall Box Sync on your PC and let us know how it goes?: https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
Regards,
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HI Michael,
I'm sorry to hear that the issue persists. Have you already uninstalled and reinstall Box Sync from your computer? If not, can you try this and see if this helps fix the issue for you:
Regards,
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