Box is full, although there are no files

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Box User

• May 07, 2022 05:39

Hello, I think I have encountered this problem as well:
https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

(Although I didn't upload folders with many subfolders recently, or anything simillarly complicated.)

Anyway, I have deleted all the content, and the indicator still says I have 100 % used space, making me unable to use Box.

Until the issue is fixed, wouldn't it be possible to allow users to at least run the recount script manually?

Thanks in advance.

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• Official comment

  

  Aira

  • May 09, 2022 01:03

  Hi there, 

  Welcome to the Box Community! 

  I have cleared your storage and it should be updated on your end now. To check why this issue happens, please see this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

   

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  Box User

  • May 09, 2022 21:50

  Thank you. Yes, i am aware why this issue happened, in fact, I linked the very same article in my post. However, there is no other way to do anything about it thant to ask support to run the script manually.

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