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Merging two managed user Box accounts

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Lance Shinseki

I have two managed user accounts that I need to merge. They are actually the same user but with different email addresses. Both are paid Box accounts and the user needs access to the folders/files in both. Right now she is just logging in/out of both accounts to gain access.

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  • AJ

    Hi Lance,

    Welcome to the Box Community!
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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  • Melissa Kim

    Hi. I don't know what happened, but my Korean language teacher sent me a Box invite, and I got in with my gmail address. I tried getting in today, but it wouldn't let me sign in, so I created a new account with my hotmail address. Please help me. I have to access my class's files through Box, and I can't find my class in the new account I created.

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