Box Quota issue

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a.saad2003

• May 15, 2022 20:21

Hi there,

My Account ID is: 

[personal information--redacted]

Storage Used shows that My space is 10.9 GB of 10.0 GB
Whereas the actual stored files size is not exceeding 6.0 GB
I've removed a bulk of files to free some quota but unfurtunately it still showing a the same wrong quota.
Would anyone help me to resolve this issue?
Regards

1

• Official comment

  

  Aira

  • May 16, 2022 03:27

  Hi there, 

  Welcome to the Box Community!

  Both account has been updated. Kindly check your storage. You may also check this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

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• 

  VoiceApp Messenger

  • May 15, 2022 20:38
  • Edited

  I have the same problem. 

  Storage Used

  10.0 GB of 10.0 GB

  But my real storage size is max 490 MB. Trash is empty.

  Can anyone help me?

  Best regards

  0

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• 

  Aira

  • May 16, 2022 03:28

  Hi there, 

  Welcome to the Box Community!

  Both account has been updated. Kindly check your storage. You may also check this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

  0

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• 

  Michael Brazinskas

  • March 01, 2023 14:02

  I too am having the same problem. Something is taking up 3GB of storage yet my storage is completely empty. Temporary access to my account granted.

  0

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  Alexander Poppy

  • May 31, 2023 17:30

  Same here: 1.8 GB are mysteriously taken by something.

  0

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