"Storage Used" figure incorrect

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Box User

• May 15, 2022 21:52

This is a problem I seem to hit every few months whenever I do a clear out of my files, and it has required Box Support to run a script to fix it.  I have previously made the request and it has happened very quickly!  But this time I see there is no way to contact Box Support any more for unpaid accounts.  Can someone at Box please help?

Many thanks in advance!

Graeme

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• Official comment

  

  Aira

  • May 16, 2022 03:52

  Hi there, 

  Welcome to the Box Community! 

  I have cleared your storage and it should be updated now. You may check this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

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