Started working with Box April 18th 2022 and have not actually used it yet because I can't log in, and BOX support is not replying

Around April 20th I changed my phone number shortly after starting my job. My job relies on me using Box. The phone broke there was nothing to be done lol, sometimes life happens? I immediately reached out to BOX because my MFA was connected to my old phone number and asked them to switch the number to my new phone number. For whatever reason Box has not addressed this or been unable to do this, and instead I have been unable to access Box for a full month. Has anyone else found that getting a new phone number renders Box inaccessible and useless? Since there is no support phone number to call, and since I have been emailing with their support for weeks, only to wait for many days for my messages to be answered, I was wondering if the general community has had problems with this and if anyone had solutions? I want to to do my job.

France

May 17, 2022 19:14

Hi Nora,

Welcome to the Box Community!

This is something our Product Support team can investigate with you and may require specific account information. It seems you already have an open ticket for this issue with our support department, and they are now investigating. I've reached out to support to update your ticket, please continue working with them and check your email for updates.

Thanks for your patience and let us know how else we can help!

Regards,

Comments