Duplicate file with email address added to filename

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Patrick Valent

• May 25, 2022 18:05

There seems to be a duplicated file that has a red lock icon on it and has my email address appended to the end of the filename. Even when I try to delete it it's still there. 

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  AJ

  • May 25, 2022 22:44

  Hi Patrick,

  Welcome to the Box Community!

  I suggest that you check this article from our Box Product Support page about this scenario.

  https://support.box.com/hc/en-us/articles/360044193953-Duplicate-Files-With-Email-Address-Added-After-Sync

  Best,

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