Welcome to the new Box Support website. Check out all the details here on what’s changed.

Free space reported is not accurate

New post

Comments

5 comments

  • AJ

    Hi there,

    Welcome to the Box Community!

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    0
    Comment actions Permalink
  • Jayant Patodi

    Hi,
    I am facing the same issue. My account id is: 12809561081 
    Can you please run the script to fix the free space in my account too ? 

    0
    Comment actions Permalink
  • doreen chan

    deleted all files and uninstalled box sync on my PC

    Having the same issue , Account ID 191341271 

    Can you please run the script to fix the same issue too?

     

     

    0
    Comment actions Permalink
  • Bruno Blix

    deleted all files and uninstalled box sync on my PC

    Having the same issue , Account ID 191518071 

    Can you please run the script to fix the same issue too?

    0
    Comment actions Permalink
  • Charles Gomes

    Same here, user 26822175612

    0
    Comment actions Permalink

Please sign in to leave a comment.