Free space reported is not accurate
Hello
We noticed that after deleting everything from our box account the space reported is not correct for account ID 10144206752, it says it´s using 8.5GB out of 10GB, but we deleted all files, could you please run the script on that account to recalculate the free space?
Best Regards
Ivo Duarte
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Hi there,
Welcome to the Box Community!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).You can also check this article from our Box Support page about "Storage".Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.Best,
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