Unable to Connect to Box

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EDNO BEZERRA DE LIMA

• May 30, 2022 13:43

I've tried all possible solutions and nothing works. Does anyone have something that actually works.

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  France

  • May 30, 2022 19:58

  Hi Edno, 

  Welcome to the Box Community, I'm happy to help!

  Are you receiving an error message with your Box app that is similar to what is described in this article:

  • https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box

  Can you please follow the above article to resolve this issue? If the issue persists, please let us know so we can further troubleshoot.

  Regards,

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  Runar Thorarinsson

  • August 20, 2022 15:44

  This help is BEYOND USELESS! There is no way to contact Box, and the guidelines is for Internet Explorer only, which doesn't show the option we are directed to use, and then when we are instructed to open a ticket with box.com we are directed to this USELESS page: https://support.box.com/hc/en-us
  
  I have never experienced any customer support that is as closed off and never tried to set up a KEY element, like box drive, that remains broken for as long as this one does.
  
  Canceling subscription.

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