Reset the space used in my account

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Box User

• May 31, 2022 17:27
• Edited

My account has 0 files but it says 49GB of 50GB currently used. In https://support.box.com/hc/en-us/community/posts/4872559291411-Storage-Count says that there is a script you can run to reset the used storage in my account.

Thanks.

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• 

  France

  • May 31, 2022 20:35

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.

  Feel free to write back in if you have any questions and we'll help you!

  Best regards,

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  Ben

  • March 24, 2023 12:43

  Hi There,

  Can you please run this script for my account?

   

  1 folder shows 4.4 GB, others are almost empty but the account shows 29GB used.

  Thanks.

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