Error message shown when I attempt to access my Box folder - “Box” can’t be opened because the original item can’t be found."

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Ellis Confer

• June 07, 2022 15:25

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  France

  • June 07, 2022 21:26

  Hi Ellis, 

  Welcome to the Box Community, I'm happy to help!

  Can you quit/ exit Box Drive from your menu bar and then start the app again and see if that helps resolve this issue?

  If the issue persists, please go ahead and uninstall and then re-install Box Drive from your computer.

  Please make sure to follow these articles when you uninstall and reinstall Box Drove:

  • Uninstall Box Drive
  • Install Box Drive

  Let us know how it goes and if you have any questions!

  Regards,

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