Can't enter phone number for 2FA

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  • France

    Hi Andrew, 

    Welcome to the Box Community, I'm happy to help!

    Can you try clearing your browser cache and then try this again and make sure to follow the steps in this article on setting up 2 FA with SMS: https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account

    Please make sure to choose the correct country you are in and enter your complete phone number (no spaces or special character) on the required field and click 'Continue', and a confirmation code will be sent to the phone number you entered. Enter the code you received as a text message then click Submit.

    Thanks for reaching out and let us know how else we can help!

    Regards,

     

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  • Andrew Kalman

    Thank you -- clearing the cache (in FireFox) did allow me to input a phone number (in XXXXXXXXXX format).

    I have succeeded in setting up the 2FA via SMS.

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  • France

    Hey, Andrew!

    I'm glad to hear that you're all set now and successfully set up your 2FA.

    Thanks for reaching out and stay safe!

    Regards,

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