Can't enter phone number for 2FA
AnsweredBox is rejecting my 10-digit US phone number when I enter it as the number for SMS messages for 2FA. "The phone number you entered is invalid." I tried all the formats I can think of: XXX XXX XXXX, (XXX) XXX-XXXX, XXXXXXXXXX, etc.
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Hi Andrew,
Welcome to the Box Community, I'm happy to help!
Can you try clearing your browser cache and then try this again and make sure to follow the steps in this article on setting up 2 FA with SMS: https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account
Please make sure to choose the correct country you are in and enter your complete phone number (no spaces or special character) on the required field and click 'Continue', and a confirmation code will be sent to the phone number you entered. Enter the code you received as a text message then click Submit.
Thanks for reaching out and let us know how else we can help!
Regards,
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