incorrect free space

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Box User

• June 11, 2022 10:46

Dear All,

i have no files in my box it results that I have only 10% of free space left.

I have understood that it could happen and that the administrators have a special script that could fix this issue.

So, I kindly ask to run this script on my box area.

Thank you

D.

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• Official comment

  

  Aira

  • June 13, 2022 01:48

  Hi there, 

  Welcome to the Box Community! 

  I have cleared your storage and it should be updated on your end now. To check why this issue often occur, please check this article:

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

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