Storage Usage In My Account Is Incorrect

New post

Comments

5 comments

  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

    0
    Comment actions Permalink
  • Air Lviv

    Hi, France!
    Thank you for your replay.
    How can I get the script and run it to fix the issue? Could you please help?
    Thanks.
    Regards

    0
    Comment actions Permalink
  • France

    Hi Air, 

    The script for this fix is currently only available to support and not to end users.

    I've ran this for your account so you should now see the correct storage count in your Account settings. If you experience this again, please do not hesitate to reach out again and we will help you.

    Take care and stay safe!

    Regards,

    0
    Comment actions Permalink
  • Air Lviv

    Dear France,

    Sorry, I have read your previous reply not carefully. Now I can see you have run the script. My storage info is OK now.

    Thank you so much and good luck!
    Best regards,

    0
    Comment actions Permalink
  • Alexis Cuperlier

    Hi France, I have the same problem unfortunatly, can you help me to fix this please ? 

    Thank you so much

    0
    Comment actions Permalink

Please sign in to leave a comment.