Storage Limit Incorrect

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Box User

• June 17, 2022 20:05

My storage says it's full, yet I've deleted everything out of Box.  This is clearly an error of some sort.  I'm seeing there is a script that Box employees can run to fix the issue.  Can someone please look at my account and possibly run that script to fix the incorrect usage?

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• Official comment

  

  Aira

  • June 20, 2022 03:40

  Hi there, 

  Welcome to the Box Community! 

  I have cleared your storage and it should be updated on your end now. Kindly check this article to know more why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

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  Tom Arban

  • July 07, 2022 10:03

  Hi - I am having the exact same issue for about the millionth time. Should have about 20gb left and now that there is no actual real box support when I need this to work I’m left with this hoping someone sees this. Please run script asap. Thx

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