BOX DRIVE- NOT WORKING

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deb.men

• June 26, 2022 18:09

OPening Box Drive -app on Mac- Notification pop-up 

Box Drive has encountered a problem that requires you to manually reset Box Drive.If the problem persists, please contact Box Support to further troubleshoot the issue. I did the reset - and it said : 

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.       

NOT ABLE TO SUBMIT REQUEST -NO WAY TO CONTACT SUPPORT - WHAT IS THIS ABOUT? SAW OTHERS SAYING THE SAME THING - ANY WAY TO CONTACT SUPPORT? THANK YOU

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  France

  • June 27, 2022 20:09

  Hi Deb, 

  Welcome to the Box Community.

  I understand that you've encountered an issue opening Box Drive on your Mac, I'm happy to help!

  Have you tried to manually reset your Box Drive following the steps in this article?: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  If you have and the issue persists, can you please try to uninstall Box Drive and then re-install and make sure to follow these articles:

  • Uninstall Box Drive: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive 
  • Install Box Drive: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  Let us know how it goes and if you have any questions.

  Regards,

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  Karla Zens

  • September 22, 2022 14:47

  Is there any alternative to manually resetting Box, or uninstalling it and installing it again? I have tried both solutions multiple times and the issue persists. 

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