Box drive will not upload or download files

New post

Comments

2 comments

  • Aira

    Hi there, 

    Welcome to the Box Community! 

    For me to check, may I please have a screen recording of your workflow? Also, you may refer to this article for supported files: 

    https://support.box.com/hc/en-us/articles/360043695794-Viewing-Different-File-Types-Supported-in-Box-Content-Preview

    Thanks!

    1
    Comment actions Permalink
  • Austin Bowman

    Hello Aira,

    Thank you for your comment. I reviewed the supported file types and I confirm that my files are compatible. After discussing this matter with my team I ended up updating my MacOS to Monterey 12.4 and the issue fixed itself. Files that were not uploading were all sent to the cloud as soon as my machine restarted and I have no issues downloading files. I'm not sure what the root cause of this issue was, but I'm hopeful that the OS update will prevent it from happening again.

    Thank you

    0
    Comment actions Permalink

Post is closed for comments.