Error deleting your account
I need to permanently delete two individual accounts, but it is not working.
When I click on "Permanent delete account", I get this error:
There was an error deleting your account. Please try again.
Please help.
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Hi Volker,
Welcome to the Box Community, I'm happy to help!
Can you clear your browser cache and try this again or try doing this using other browser or incognito mode and see if it helps?
Please make sure that you follow this article when deleting or cancelling your account: https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account
Regards,
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Hi Fance,
yes, I'm following the instructions in the acticle. I tried Firefox, Chrome and Edge in private mode and cleared browser cache, but the error persists:
There was an error deleting your account. Please try again.
On every attempt I make, I do receive an email that claiming that "Your Box account has been cancelled", but that's obviously not correct.
I have the same problem with another account I want to delete.
Please advise.
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Hi Volker,
Could you please send an email about this to our Cancellations team at cancel@box.com and specify the account you wish to cancel for them to check and further investigate on this?
I appreciate your patience and should you have questions, please let us know.
Regards,
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