missing folders

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Li-ya Wu

• July 04, 2022 05:45
• Edited

Hello Box Team,

I have suddenly lost most of my box folders - both folders that I have created and folders I have invited access to.

SOS

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• 

  France

  • July 04, 2022 20:03

  Hi Li-ya, 

  Welcome to the Box Community, I'm happy to help!

  This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Please check your email for details and updates.

  Regards,

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