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Can't get new password

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Linda Buckley

Until yesterday, I had no problems with box.com  

Starting yesterday, I couldn't get into box.  I tried to reset my password, but I don't receive the email message from box.  What to do?

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  • AJ

    Hi Linda,

    Welcome to the Box Community! I'm sorry that you are having issues with receiving the password reset. I'm happy to help.

    I've investigated our email server logs and it looks like the address is correctly receiving messages from our email server.

    I sent you a password reset. Please check your spam/junk folder also. Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    Be sure that you are entering the correct email address when requesting for a password reset link. Also, please check your virus scan, Internet Service Provider, or company's mail server or firewall and make sure that your email client is not blocking emails from 
    • box.com
    • notify.box.com
    • notify-e.box.com
    • notify-w.box.com
    • reply.box.com
    • track.box.com
    • track.notify-e.box.com
    • track.notify-w.box.com
    You may need to contact your IT department to assist you; please take a look at this article: Troubleshooting Issues with Email Notifications
    Hope this helps.
     
    Best,
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