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Windows 11 Install Issue

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Box User

I am unable to get Box Drive for Windows installed. I have tried the manual reset steps. I have uninstall and reinstalled. I have ensured all windows updates are complete.

I still get the following errors.

Error #1: "Box Drive has encountered an issue.  Box Drive requires a Windows restart to finish updating.  If the problem persists, please contact Box Support to further troubleshoot the issue."  Note that there are options to "Send Logs" (which I have done previously) and "Close"

Error #2: "Box Drive is about to quit.  There may be open files that Box Drive cannot detect.  To prevent any loss of work, please ensure any open Box files are saved and closed before you quit."

3

Comments

9 comments

Date Votes
  • AJ

    Hi Quinn,

    Welcome to the Box Community! I'm happy to help.

    As a first troubleshooting step, we'd like to make sure that you have the supported Windows Operating Systems.

    https://support.box.com/hc/en-us/articles/360043695854-Windows-Specific-Known-Issues-for-Box-Drive

    We'd like to ask/confirm if a full Manual Reset of the Box Drive app on your machine.

    Manually Resetting Box Drive

    In rare instances Box Drive fails to launch. When this happens follow these steps:

    To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Launch the Box Drive application, and follow the prompt to log back in.

    Here's the article with the steps on how to uninstall Box drive https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

    Please go to this website to reinstall Box drive https://www.box.com/en-gb/resources/downloads

    Hope this helps.

    Best,

     

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  • Box User

    That did not work, same issue persists. Please advise.

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  • Firas Al-Abduwani

    I followed your steps and it doesn't resolve the issue.

    Please provide a solution that works

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  • Michael Mercedes

    I am seeing the same issue. Windows 11.

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  • Chi-Chi Lin

    Issue persists even after uninstalling and reinstalling multiple times.

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  • Chi-Chi Lin

    Issue persists even after uninstalling and reinstalling multiple times.

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  • Alex Jacobs

    Seeing the same. Uninstalled, cleared registry entries, same problem.

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  • Michael Mercedes
    • Edited

    I'm fairly certain anyone running Box Drive in the Windows 11 environment from a Mac using Parallels (and likely other virtual machines) will run into this issue; it's what was causing it for me. What resolved it for me was simply installing the Mac version of Box Drive on my Mac hard drive.
    The folder still is accessible in my Windows environment (\\Mac\Home\Library\CloudStorage\Box-Box\...), and Box Drive still syncs very quickly, as it does in a PC Windows environment. You unfortunately do not get the handy right-click options like copying a file link to the clipboard or view version history, so you'd need to go to Box website for that functionality, but the files are accessible, updateable, and do sync just fine.

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  • Alex Jacobs

    You are right. I am in a Parallels setup. I like to keep the Mac and Windows machines separate but I see the value in your answer. I'll give it a try.

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