The following are known limitations for Box Drive on Windows machines:
Unsupported Operating Systems
- Windows 8.x
- Windows Server 2012
- Box Drive is not supported on ARM-based systems, such as the Microsoft Surface Pro X. If you try to use Drive on these systems, you'll see the error message, "This installation package is not supported on this platform. Contact your application vendor."
- Windows Store Applications (Photos, Office, etc.): Users are unable to open files from the Box Drive folder when navigating to it from within these applications. Users may also experience errors or silent failures when saving from these applications into Box Drive. We recommend you install the .exe or .msi version of the app instead of the windows store app. Otherwise, on the windows store app you'll need to save the item outside of the Box folder and then drag the item back into Box.
- Windows Photo Viewer: Users are unable to open files using this application. Microsoft has deprecated Windows Photo Viewer, so the application remains unsupported by Box Drive.
Unsupported Windows Features
- Box Drive does not support Windows folder redirection.
- Previews of Box files are not visible in the Windows Explorer Preview Pane unless the file is cached or marked for offline.
- Thumbnails of Box files are not visible in Windows Explorer unless the file is cached or marked for offline.
- Windows search tools such as Cortana or File Explorer search do not return Box Drive results. Use Box Drive's search tool instead.
- Folders inside your Box folder do not respect global folder view settings (for example, icon size, column width).
- Accessing or saving Box Drive content from Windows "libraries" (smart collection) is not supported
Known Windows Issues
- During auto-update, the File Explorer windows restart. If a user has more than one Explorer window open, only one restarts after the auto-update.
- Box Drive cannot be launched with double-byte character Windows login. This includes Japanese and Chinese characters.
- Using Box Drive with additional language packs installed may result in errors unzipping files. To unzip them, drag .zip files out of the Box folder.
- The mounted Box folder may display a "Read Only" attribute. You are still be able to write into the folder as long as you are logged in to Box Drive.
- Windows 10/Edge: Downloading from Edge and using Save As to the Drive folder creates a blank file. You should download the file into a local folder and then move it into the destination folder in Box Drive. You can also use the Chromium-based version of Edge instead.
- Custom Box locations with extended unicode characters are not supported. In this case, Drive is unable to read the mount path and uses the default location. For more information, please see our article on configuring the default Box Drive folder location.
- With Windows 32-bit machines, after attempting to open the Drive folder in a custom configured mount location, the system may display a dialog box indicating the location cannot be found. If this occurs, please restart Explorer or restart the computer.