Box Status

Disk space usage seems to be incorrect

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D J

I am having the issue - according to display in web browser there is 49.9 GB out of 50 GB used. I deleted a lot of files (and also clean recycle bin) but the storage space in not reclaimed. I'm pretty sure that there is not much more than approx.. 10GB space actually used but still  I can't upload new files. 

It looks like you'll have to run those famous admin script on my account too. Thank you.

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3 comments

Date Votes
  • France

    Hi DJ, 

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • D J

    I knew it! Now it shows 8.1 GB out of 50 GB!!! 

    Thank you very much France!

    Best Regards,

    Darko

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  • France

    Hi Darko, 

    I'm glad I can help! Thanks for reaching out, stay safe and have a nice day!

    Regards,

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