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Sofia Balme

Hello,

 

I am new to Box and I have created a sign-in account.  My colleague has shared two separate projects with me, but when I am in my account there is nothing there.  I continue to click on the links he ent and I still do not get anything in my box?

 

Thank you,

Sofia

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  • France

    Hi Sofia, 

    Welcome to the Box Community, I'm happy to help!

    If you are having trouble accessing a file or folder that has been shared with you, verify that you are signed in to the same Box account that the collaboration invite was sent to. Here's what you can do:

    1. Confirm which email the invitation is being sent to.

    2. Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

    3. Make sure the email address the invitation was sent to matches the email in your account settings.

    4. If they do not match, have the invitation sent to the email associated with the Box account.

    Hope this helps! if you have questions, please let us know and we will help you.

    Regards,

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