Duplicate Files with Email Address added - How to get rid of them

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Christine Yorke

• July 23, 2022 17:02

I've seen multiple posts about this and responses that point to an article that explains how it happened but no answers for how to deal with it. 

Box stopped working on my computer yesterday to I uninstalled and reinstalled it and now I have duplicates of my files with my email addressed appended to the file name.

Do I need to manually delete the duplicates?

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  France

  • July 25, 2022 19:39

  Hi Christine, 

  Welcome to the Box Community, I'm happy to help!

  Have you checked out this support article about this behavior, this may be relevant to your problem with the next steps:

  • https://support.box.com/hc/en-us/articles/360044193953-Duplicate-Files-With-Email-Address-Added-After-Sync

  To resolve this, yes, you may have to review your files and delete those duplicates to avoid further issues and confusion.

  Thanks for reaching out and let us know how else we can help!

  Regards,

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  Ken Williams

  • August 13, 2022 16:08

  I've seen multiple posts about this and responses that point to an article that explains how it happened but no answers for how to deal with it. 

  I have not had Box reinstalled recently, but any time I create a new folder, it appends it with the creation email address. I DONT WANT THIS!!! This keeps happening to me when adding folders. I don't want all the detrious on the end of my folder names. This happens with new folders, not duplicates. Please MAKE IT STOP!!!!

  And the support article does not help.

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  Box User

  • April 28, 2023 06:08

  Are you tired of dealing with duplicate files cluttering up your system? There's this program called "DuplicateFilesDeleter" that makes it easy to find and delete duplicate files. It's super; and its user-friendly. Is time saving. Just grab it.

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