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Installation error

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Shinya Ono

I'm facing the issue that Box keeps dropping when it starts. I decided to re-install the App downloading the latest version from Box.com, but I cannot do it due to the attached error saying "You installed an older version of Box Drive on top of a newer version".

My Mac is Mac Pro (Late 2013), and its macOS is Monterey 12.5.

I need someone's help on this and really appreciated!

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3 comments

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  • France

    Hi Shinya, 

    Welcome to the Box Community, I'm happy to help!

    Can you clean uninstall Box Drive from your Mac computer and make sure to follow this article: Uninstalling Box Drive

    Afterwards, restart your device, and then install Box Drive again following the steps in this article: Installing Box Drive

    Let us know how it goes and if you have any questions!

    Regards,

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  • Thierry Gauthier

    i get this message during the installation with postbox :

    • response_type=code
    • redirect_uri=http://localhost:8000:8000:8000:8000
    • client_id=i0l5r6x7we0ndmwpb0mbm01jh24l6o7q

    how do i solve it ? Thanks

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  • Shahzad Noor

    I'm facing the issue while installing the Box app on my Mac Studio,

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