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Storage usage is wrong

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Arnaud Vanderbeken

Hey, my storage usage number is wrong. I deleted a lot of files and nothing is changing and is still showing almost full. I see on posts other have had the same issue but it is not clear how to solve it. Any suggestions please?

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4 comments

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  • Arnaud Vanderbeken

    Can you please run the script that recounts the usage?

     

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  • Box User

    Smae problem with me! I deleted all files then see the storage used are 5.8GB!

    By the way, I tried the link of below shown! Unforturnly, storage problem is still exist! Can you provide youtube video to us for step by step recount usage?

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

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  • France

    Hi Everyone, 

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter is similar to what is described in this article: 

    I've ran the script that will recount all of the files and how much storage is being used in your accounts, so you should now see the correct storage size available in your Box. The script that is used to fix this inaccuracy is currently available only to support team, but should you encounter this issue again, just let us know and we'll be happy to run this for your account.

    Let me know if you have questions and I will help you!

    Best regards,

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  • Box User
    • Edited

    Hi France,

    My box.com storage is almost full without any folder and file. The problem occurred few months ago!

    Please help to clear my storage again!

    Thank you

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