File history not showing

Follow

New post

janoldenburg

• August 01, 2022 22:38

Hi, I created a file on 7/19/22. Today I accidentally saved new content in the document over that file. I have a paid account and should be able to see the earlier version. However, although history shows that the file was created on 7/19/22 and edited on 8/1/22, I cannot see the original version that was saved on 7/19/22. Please help.

Thanks

PS--I have a paid account

 

0

• 

  France

  • August 02, 2022 18:15

  Hi Jan,

  Welcome to the Box Community, I'm happy to help!

  This would be something our Product Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Please check your email for details and updates.

  Best Regards,

  0

  Comment actions Permalink

Post is closed for comments.