All the files in the folder disappeared

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  • France

    Hi 安田 直矢, 

    Welcome to the Box Community, I'm happy to help!

    I would like to confirm if you are still having issue viewing your files after you've upgraded?

    During an upgrade process, Files/folders may not be accessible as your account is in transition and this may take up to 24 hours to complete. Once the migration is completed, your files will reflect in your Box account again.

    If your files are still missing, I suggest that you submit a new ticket here so the Product Support team can help look into this issue:

    I'll wait for your response and if you have questions, please let me know!


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