Billing Issue

Good morning.

I am the Associate Vice President for Communications & Marketing at Limestone University. Our team has used Box as our e-file transfer system and we have been very happy with your product and service. We have used Box as our e-transfer system for over 5 years.

Last month, I was contacted by box.com to upgrade my account due to running out of space with the large amount of files. I did not speak to a customer service representative. Instead, I selected an option that was provided to me via email.

I thought I was only going to be charged an additional $20 per month to the current $48 that I was previously paying per month. Instead I just received my new bill of $926.64 (per month). This is unaffordable for my department.

Please review my account (199343937) and let me know if a refund can be made and allow me to continue to use Box and an affordable rate each month around the $50 - $100 price range.

Thank you,

K. C.

France

August 08, 2022 19:39
Edited

Hi Kris,

Welcome to the Box Community, I'm happy to help!

This issue would be best discussed with a member of our Billing team so I went ahead and submitted for your to help address and look into this.

Kindly check your email for details and updates, you should be receiving an email confirmation shortly.

Regards,

الرياضة على كوكب الأرض

September 24, 2023 22:10

hello

Regarding the bills to be paid, I tried several times to add a Visa card, but it was not added. I tried several cards, but they were not added, and each time the message “Please check all fields...” appeared
please assist in solving this issue

Best Regards

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