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Saving and uploading files to Box via box drive error

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Noelle Pagliei
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When I usually upload and save from photoshop to box, I go through box drive.  Recently this has been happening where every other file or so will be 0B on Box and on finder it will show up with a cloud and an "!" saying 'file does not exist' 
This happens with box psd files and png. Saving as 0B and I can not see a preview on Box. 

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  • Kara Hoffman

    yes, happening recently to my company too.  I have a ticket open under another account and haven't heard anything back.  A current workaround is to move the doc from the folder it originated on to a local folder- desktop, etc- then move it back to the box folder.  that fixes it but obv is not a long term fix. 

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  • Kara Hoffman

    I updated box today and this issue is fixed!

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  • Kara Hoffman

    vs. 2.27.250

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  • Viper_3

    2.27.250 did not fix the issue for me or my team, issue happens mostly with photoshop files around 400-700mb. 

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  • Noelle Pagliei

    I got a message today that was an exclamation point in a red circle and it said 'problem item'

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