Wrong calculation of cloud space

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Man St

• August 18, 2022 04:54

Hi,

 

there is some problem with the calculation.

I have just one folder with 18,48 GB of files.

The apps says I have 48,82 GB of files and my space is almost full.

PS: No files in the trash

 

Can you please verify it and fix it?

 

Thanks 

 

Kind regards

Manuel

 

1

• 

  France

  • August 18, 2022 21:08

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  The issue that you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box. You should now be able to upload new files into your Box again.

  Feel free to write back in if you have any questions for me!

  Best regards,

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  Man St

  • August 18, 2022 21:11

  Thanks, now it's working

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