Storage nearly full but no files and recycle bin empty

Follow

New post

Ryder Cowan

• August 24, 2022 18:14

How can I recover storage when showing as nearly full but I have deleted all files and there's nothing in the recycle bin?

1

• 

  France

  • August 24, 2022 20:19

  Hi Ryder, 

  Welcome to the Box Community, I'm happy to help!

  The issue that you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box. You should now be able to upload new files into your Box again.

  Feel free to write back in if you have any questions for me!

  Best regards,

  -2

  Comment actions Permalink
• 

  Ryder Cowan

  • August 24, 2022 20:31

  Excellent, thank you.

  1

  Comment actions Permalink
• 

  zaid Merchant

  • August 30, 2022 09:55

  Same issue... never faced it earlier... 8.1 used but no files in my account

  1

  Comment actions Permalink
• 

  EK Yap

  • October 09, 2022 01:53

  Please help me to reset. I’m having same issue. No files but indicated storage almost full. Thanks

  1

  Comment actions Permalink

Post is closed for comments.