Product Guides are now available in the beta release of the redesigned, AI-powered docs.box.com. Check out all the details on what's changed.

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  • France

    Hi Christine, 

    Welcome to the Box Community, I'm happy to help!

    Do you encounter a specific error when downloading videos from Box? Can you shared a screenshot to us here so we can take a look?

    How large are the files you are trying to download?

    Looking forward to hear from you!

    Regards,

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