Unexpected Problem when trying to open Box after install

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Karen Edwards

• August 29, 2022 20:59

Hi, I previously had box installed on my computer and deleted it. Now i am trying to re-install it. After completing installation, I go to open Box Drive app and this message appears. Not sure what to do from here- help would be appreciated!

 

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  France

  • August 30, 2022 19:10

  Hi Karen, 

  Welcome to the Box Community, I'm happy to help!

  Can you try to uninstall and re-install Box Drive on your machine by following instructions on these links below?

  • To uninstall: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive
  • To re-install: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  If the issue persists, please let me know what version of macOS are you running.

  Regards,

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  Karen Edwards

  • August 30, 2022 19:39

  Hi France, I have attempted that and get the same error message. I am running macOS Monterey Version 12.5.1. Would appreciate any advice you can give!

  Thanks!

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